Governance & Security
INTRIA’s governance and security programs have been built to manage corporate and operational risk as effectively as possible, both for our clients and our company.
Our responsibility to our clients takes many forms. It is our primary objective to fully deliver against our contractual obligations, including:
- Ensuring the needed sites, systems and people are available.
- Defining our expectations, service level agreements and documented procedures.
- Safeguarding our clients’ assets.
- Using integrity in our handling of client information, data exchanges, and billing.
To ensure that we consistently meet these objectives, our governance practice includes documented, company-wide oversight that touches all aspects of our business — from the technical set-up of our security infrastructure to how we deliver day-to-day on our client commitments
Managing Risks to Our Clients
We understand the demands our clients face in managing corporate risk. These demands take many forms, including:
- Canadian Payments Association (CPA) Standards
- OSFI — Outsourcing Guidelines
- Sarbanes Oxley Act (2002)
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- CDIC (Canada Deposit Insurance Company) — Sound Business Practices
- GAAP (Generally Accepted Accounting Principles)
- Basel II Accord
- Financial services legislation
We’ve built a governance practice that allows our clients to meet these regulatory requirements with confidence. In fact, improving our clients’ risk management is central to our Value Proposition.