Client Satisfaction Surveys
INTRIA has a systematic client satisfaction survey methodology to regularly obtain in-depth feedback from its clients.
Wherever this feedback calls for action, the relationship manager develops an action plan in close consultation with the client. Once put into motion, we monitor this action plan through regular service review forums until every issue has been resolved.
As a result, our already high client satisfaction ratings have been climbing higher each year — testimony that we have effectively delivered on our client commitments.