The INTRIA
Difference



Change Management

Throughout our national network, INTRIA implements all requests for service changes through a consistent Change Management process.

This process includes the following steps:

  1. We assign resources to conduct an initial assessment.
  2. We engage representatives from all relevant stakeholder groups to review the request, identify the impacts, and develop an implementation approach.
  3. The client receives a written response detailing the costs to make the change, and the proposed timeline to implement.
  4. Once we have the client’s approval to proceed, INTRIA assigns resources to implement the change.
  5. We apply INTRIA’s project management methodology to manage implementations.
  6. We carefully monitor implementation activities throughout the process to ensure that the change is co-ordinated, that we achieve client objectives, and that we comply to national standards.