Operational Support
INTRIA operates three client service support centres in Vancouver, Toronto and Montreal, providing phone support for our clients from a shared 1-800 number.
These centres use an automated client call system to track and monitor client calls, with fully bilingual support available.
INTRIA also provides a national support organization, which is responsible for overall client satisfaction on operational issues, and serves as the escalation point for service issues or complaints that cannot be fully resolved locally.
Regardless of the level at which they are handled, all service issues are carefully tracked, both to ensure prompt resolution and to identify any opportunities to improve our service.